1. General Commitment

At megamehot, we respect and commit to protecting your personal data in accordance with Decree 13/2023/ND-CP. This policy explains how we collect, use, and protect your information.

2. Information We Collect

• Information you provide: Username, Email, Phone number (for delivery and verification), and transaction history. We do NOT store your bank card/credit card information.
• Automatic information: IP address, device type (to detect fraud and secure accounts).
• Cookies: The website uses Cookies to remember your login status and shopping cart.

3. Purpose of Information Use

Your data is only used to:

• Process orders and send game account information.
• Verify identity when processing warranties or disputes (Back Acc).
• Prevent fraud and impersonation.
• Send promotional information (only if you agree to receive news).

4. Storage Time

• Member account data is stored until you request deletion.
• Transaction history data is stored for at least 02 years to serve warranty reconciliation and comply with legal regulations.

5. Sharing Information

We commit NOT to sell or share your personal information with third parties, except:

• Essential service providers (Payment gateways, Email services).
• Competent authorities when there is a written request to investigate legal violations.

6. User Rights

You have the right to:

• View and edit personal information in the "Account Management" page.
• Request account deletion (Note: Some transaction information may be retained for a certain period according to accounting laws).
• Withdraw consent to receive advertising messages at any time.

7. Contact

If you have questions about security, please contact our Data Department:

Email: [Support Email]
Hotline: megamehot